Return, Refund & Exchange Policy

Managed by UMIYA ENTERPRISE

At CLOTHINGMART, we want you to be completely satisfied with your purchase. If you face any issues with your order, we offer a hassle-free return, refund, and exchange policy to ensure a smooth shopping experience.

🔄 Return & Exchange Policy

1. Eligibility for Returns & Exchanges

You can request a return or exchange if:
✔️ You received a defective, damaged, or incorrect item.
✔️ The product is unused, unwashed, and in its original condition with tags and packaging intact.
✔️ You initiate the return within 24 hour of receiving the order.

Non-Returnable Items:
❌ Innerwear, lingerie, socks, and personal hygiene products due to safety reasons.
❌ Customized or personalized items.
❌ Items that show signs of wear, washing, or damage by the customer.

2. How to Initiate a Return or Exchange?

To request a return or exchange, follow these steps:
📩 Email Us: Send an email to clothingmartindia.store@gmail.com with your order details, reason for return, and product images (if applicable).
📞 Contact Us: Call us at +91 96244412947 for assistance.
🚚 Return Pickup: Once approved, we will arrange a return pickup (if available in your area) or request you to send the item back to our warehouse.

💰 Refund Policy

1. Refund Process

Once we receive and inspect the returned item, refunds will be processed as follows:
✔️ Prepaid Orders: Refund will be credited to the original payment method within 7-10 business days.
✔️ Cash on Delivery (COD) Orders: Refunds will be issued as a store credit or via UPI/bank transfer (as per customer preference).

2. Refund Processing Time

  • Quality Check Approval: Once we receive your returned item, it will undergo a quality check (takes 2-3 business days).

  • Refund Initiation: Upon approval, the refund will be initiated within 7-10 business days.

  • Bank Processing Time: The bank may take additional time to reflect the refund in your account.

Note: If the return is rejected due to wear & tear or not meeting our return guidelines, the product will be sent back to the customer, and no refund will be issued.

🔄 Exchange Policy

✔️ If you want a size exchange or a replacement for a defective item, you can request an exchange instead of a refund.
✔️ Exchanges are subject to stock availability.
✔️ If the desired product is out of stock, we will issue a refund or store credit.

📦 Return Shipping Guidelines

  • If the return is due to our fault (wrong item, damaged product), we will arrange a free pickup.

  • If the return is due to a customer mistake (wrong size ordered, change of mind), the customer will bear the return shipping costs.

  • The product must be securely packed to avoid damage during transit.

❌ Order Cancellations

✔️ You can cancel your order within 24 hours of placing it.
✔️ Once the order is shipped, cancellation is not possible.

For cancellations, email us at clothingmartindia.store@gmail.com or Call us at +91 96244412947.

📢 Need Help?

For any issues related to returns, refunds, or exchanges, feel free to contact us:
📩 Email: clothingmartindia.store@gmail.com
📞 Phone: +91 96244412947

Thank you for shopping with CLOTHINGMART! We appreciate your trust and aim to provide you with the best shopping experience. 😊